Ethiopian Shipping and Logistics Services Enterprise (ESLSE) is a merger company of three former Ethiopian state-owned companies. The new company’s vision is to transform into a world class logistic service provider. MTBS was selected by ESLSE to define a new business strategy and conduct an assessment on all operational and supporting processes to reach the company's goals. Besides the strategic positioning of the new company, the study included a redesign of the operations for shipping, forwarding and terminal services as well as for supporting services.